Shipping & Delivery
Shipping Rates
- FREE shipping on all orders over $75.
- Shipping rates are calculated based on the weight of your order, starting from $3.99.
Shipping Protection
Your peace of mind is our priority. Every order is automatically covered by our Shipping Protection.
We understand that shipping can be unpredictable. With our built-in Shipping Protection, your order is fully covered against damage, loss, or theft during transit. If your package encounters any issues on its way to you, simply reach out to our support team, and we will fast-track a free replacement to you immediately—no stress, no hassle.
Estimated Delivery Times
All items are made-to-order. Please kindly note your order will be processed for handcrafting & engraving, packing, and shipping to the address that you provide to us. Delivery times vary by region as detailed below:
| Region | Processing Time | Shipping Time | Total Timeframe |
|---|---|---|---|
| United States | 2 - 3 days | 5 - 7 days | 7 - 10 days |
| Canada | 2 - 3 days | 6 - 8 days | 8 - 10 days |
| Australia | 2 - 3 days | 7 - 9 days | 9 - 12 days |
| Europe | 2 - 3 days | 6 - 9 days | 8 - 12 days |
| Other Regions | 2 - 3 days | 7 - 10 days | 9 - 12 days |
Production times may be slightly longer during peak seasons and holidays.
*Please note: All references to "days" in this policy refer to business days (Monday through Friday, excluding weekends and public holidays).
International Shipping
Worry-Free International Shipping ( Outside US ): We’ve got you covered! For our international customers, all customs fees are pre-paid by us. Your purchase is a final sale with no surprise costs at your doorstep.
Order Tracking
Once your order ships, you will receive an email with tracking information. Please allow 24-48 hours for tracking updates to appear in the system.
Shipping Carriers
We ship via USPS, YunExpress, DHL, and FedEx depending on your location and the shipping method selected.
Delays
Although we always try our best to deliver our products to you on time, there are often unforeseeable delays that we cannot control. If we notice such events are likely to take place, we'll let you know first-hand! If your order is significantly delayed, please contact us and we will investigate.
Contact Us
For shipping questions:
- 📧 Email: hello@vowellagifts.com
- 🕐 Hours: 9:00 AM – 6:00 PM (EST), 7 days a week
- 📍 Address: 2035 Sunset Lake Road Suite B2, Newark, Delaware 19702